What does a help desk support do?

Help desk or first-level support is the department in a company responsible for providing help and advice on topics relating to the company's products and services. They are most often found in IT and computer science-related industries. They provide support by phone, email, or via an internal ticket system.

What is the help desk process?

A help desk works by receiving support requests from customers or users, assigning them unique ticket numbers, and tracking and managing the tickets until the issues are resolved.

What is the difference between IT support and helpdesk?

The simplest way of distinguishing the terms is by thinking of a helpdesk as the function that reactively resolves everyday customer issues with a product or service as the first point of contact with a company. IT support (or tech support) tends to get deeper into issues that require more expertise.

IT Helpdesk Support | Portland Metro Area

Frustrations of today's IT support landscape

‍Every day, businesses across the US face an uphill battle against IT issues, compounded by unresponsive or subpar helpdesk & support providers. We understand your need for swift, competent support, and for a provider who prioritizes your business like you do.

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AlwaysOnIT: Your reliable helpdesk & support provider

‍Navigating the complex realm of helpdesk & support can be daunting for small to mid-sized businesses. It entails timely incident response, proactive IT problem-solving, and a deep understanding of your specific operations. We at AlwaysOnIT provide this and more. Our services deliver efficient, tailored support, designed to allow your business to thrive unimpeded by IT challenges.

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Efficient helpdesk support

We pride ourselves on delivering exceptional support to our valued clients. Our team utilizes modern, cutting-edge technlogy to quickly and efficiently assist users on various devices, including PCs, Macs, Android, and iOS. Leveraging advanced technologies such as screen sharing and remote camera activation, we can often expedite the support process and eliminate the need for on-site visits, ultimately saving you time and money.

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Effective and empathetic IT support

‍In the realm of strategic growth, effective IT support is critical. We deliver forward-thinking solutions designed to anticipate your growing IT needs, facilitating a seamless expansion. Our dedicated experts are not only highly skilled in technical matters but also prioritize exceptional client service.

We firmly believe in fostering a supportive environment where no question is too basic or insignificant. Our 'bedside manners' guarantee that you will never be belittled or condescended to. Feel free to reach out to us with any IT-related inquiries or issues, and we'll be delighted to assist you promptly and professionally.

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Exceptional track record

‍Our exceptional client retention rates and quick response times speak for themselves. We've pioneered innovative systems such as our custom client portal, which has drastically improved our clients' overall efficiency.

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Our community commitment

‍Beyond providing IT solutions, we believe in giving back to our community. We proudly support a variety of organizations, including the national military veterans organization, Guitars for Vets and the local cat rescue shelter, Furry Friends. Our commitment extends to ensuring a vibrant, supportive environment for all.

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The AlwaysOnIT advantage

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• Efficient issue resolution

• Proactive, growth-centric support

• Remote working expertise

• Trustworthy strategic partnership

• Deep experience in specific industries such as engineering, construction, and finance

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Don't allow subpar IT support to hinder your growth!

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